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Frequently Asked Questions

What Is WordPress?

WordPress is a free and open source Content Management System, or CMS for short. No, it is not just a Blog. It’s a simple, yet boundless powerful script that helps you create, manage, and share your content easily around the world.

What Is A Plugin/Extension?

A Plugin is a custom coded application which allows users and developers to extend WordPress abilities beyond the core installation.

What Browsers & Operating Systems Are Supported?

We test all our Plugins/Extensions on Internet Explorer 9, 10, and 11, the latest versions of FirefoxSafari. and Chrome. Regarding operating systems, our products are independent of the operating system you use and will work as long as WordPress is installed correctly.

We do not support Internet Explorer 6, and 7. If you use Internet Explorer 6, and 7, please consider upgrading to the latest Internet Explorer to have the best experience. Or switch to a different browser, the web will thank you!

What Browsers & Operating Systems Are Supported?

We test all our Plugins/Extensions on Internet Explorer 9, 10, and 11, the latest versions of FirefoxSafari. and Chrome. Regarding operating systems, our products are independent of the operating system you use and will work as long as WordPress is installed correctly.

We do not support Internet Explorer 6, and 7. If you use Internet Explorer 6, and 7, please consider upgrading to the latest Internet Explorer to have the best experience. Or switch to a different browser, the web will thank you!

How Do I Update My Plugin/Extension?

Automatic updates are available for each Plugin/Extension.  The process is the same as updating any WordPress Plugin.

Do you Install WordPress for free?

Yes. We are able to help install your WordPress for you if you are unable to do it yourself.

How do I transfer my websites to your server?

This is easy. Just send us a transfer request with your former host details including website details and we will be in touch with your former host to initiate the transfer process. And all our hosting transfers are free.

What software can I use to build my website?

With all our hosting packages comes with bundle of free tools that you can use to build and publish your website in minutes. Straight from your cpanel, you are able to install website builders like WordPress, Joomla, Drupal and many other cms for any kind of websites. You can also use Africa Hosting site builder software. We are able to offer free advise on this going forward.

Do I need sign a binding contract?

Not at all. All our hosting plans are free of binding contract. We do not want to stall your progress instead we are here to assist you grow. Once you fee you have the need to cancel your hosting with us, you are absolutely free to do so without consequences.

Do you offer any custom hosting packages?

All our hosting plans are pre-defined. You have the choice of upgrading your plan any time. Upgrades are done immediately and do not affect your hosting. We can provide custom plans based on requirements.

Do you provide SSL support for Websites?

If a customer wants his website to be hosted with SSL We provide SSL certificate Installation and support only on our hosting services .We will provide the complete support from purchase. With a SSL certificate you can have a secure encrypted website. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

What are your payment policies?

All accounts are set up on a prepay basis. All monthly or yearly options must be paid in advance. Although Africa Hosting reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payments are accepted by Internet Bank Transfers/ Cheque/ Cash deposit to our bank a/c for customers in South Africa. For customers outside South Africa, Payments are accepted through Paypal Secure Payments.

Africa Hosting Company reserves the right to suspend other services until the outstanding debit if any is cleared. The customer is responsible for all payments owed on the account from the time it was established to the time that the customer sends a written cancellation request.

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