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Frequently Asked Questions

What is Cloud Hosting ?

Cloud Hosting is a powerful combination of shared hosting plans with Cloud servers, which offers the benefits of the Cloud technology for maximum Uptime of your website, at the lowest possible price.

Cloud Hosting plan, you get to host your websites on advance Cloud infrastructure, ensuring maximum reliability and uptime!

Why should I go for Cloud Hosting?

The Cloud infrastructure allows the instant increase of resources (scalable infrastructure) whenever required. In this way, the possibility of slowdowns or downtimes due to the most common reason, such as the lack of resources, is minimized for all websites hosted on our Cloud servers.

With a Cloud Hosting plan, you receive top quality Cloud Hosting services, at an average price of a simple, shared hosting plan. Cloud Hosting plans are ideal for online businesses, photo gallery sites, portfolio sites, small-to-medium e-shops and anyone demanding the maximum safety and reliability a Cloud Hosting can offer.

Does Cloud Hosting differs from Shared Hosting plans?

Cloud Hosting servers infrastructure is scalable, meaning that our support staff can immediately increase resources such as CPU cores, Storage and Memory, if required, by minimizing most common problems that occur due to lack of resources, such as slowdowns and downtimes. This is available only with Cloud Hosting plans and not with the normal shared hosting plans at Africa Hosting.

Additionally, the Cloud Virtual platform allows the dynamic transfer of instances.

Do you offer any custom hosting packages?

All our VPS hosting plans are pre-defined. You have the choice of upgrading your plan any time. Upgrades are done immediately and do not affect your hosting. We can provide custom plans based on requirements.

Do you provide SSL support for Websites?

We provide SSL certificate Installation and support services .We will provide the complete support from purchase. With a SSL certificate you can have a secure encrypted website. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

What are your payment policies?

All accounts are set up on a prepay basis. All monthly or yearly options must be paid in advance. Although Africa Hosting reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payments are accepted by Internet Bank Transfers/ Cheque/ Cash deposit to our bank a/c for customers in South Africa. For customers outside South Africa, Payments are accepted through Paypal Secure Payments.

Africa Hosting Company reserves the right to suspend other services until the outstanding debit if any is cleared. The customer is responsible for all payments owed on the account from the time it was established to the time that the customer sends a written cancellation request.

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