Frequently Asked Questions
How does Reseller hosting works?
Reseller Web Hosting accounts offer large hosting resources that can be easily divided into a number of smaller hosting accounts. This provides you with a very easy way to launch your own web host company by selling these smaller hosting accounts to your customers for a profit.
What's the difference between Reseller and VPS hosting
Both the end user for our Shared and Reseller plans manage their account with cPanel. The Shared Hosting plans offered at Africa Hosting are designed for a single account owner though. That’s because each Shared Hosting account includes a single cPanel control panel for all of your domains, so reselling isn’t going to be possible on this platform.
Our Reseller Web Hosting plans on the other hand are for users looking to sell their own hosting. Each Reseller account allows you to create an individual cPanel account for each each individual domain using the WHM control panel.
Can I host multiple domains on my account?
Yes. Sure you can. Most of our hosting plans allows you to host multiple domain names and unlimited subdomains.
Manage Reseller account with WebHost Manager?
Reseller account is managed with the user-friendly WebHost Manager (WHM) control panel. WHM allows you to create individual hosting accounts for your customers. Each hosting account you create are in turn managed with the award-winning cPanel control panel.
WHM is used for important tasks like:
- Creating hosting packages
- Managing your customers’ accounts
- Setting up hosting support
What is free domain registration?
Free domain registration is when Africa Hosting help you register your domain name for free. This offer is a mostly a promotional offer at different times. It is often offered to costumers who purchased a hosting plan and make an annual payment once instead of monthly payment.
How do I transfer my websites to your server?
This is easy. Just send us a transfer request with your former host details including website details and we will be in touch with your former host to initiate the transfer process. And all our hosting transfers are free.
What software can I use to build my website?
With all our hosting packages comes with bundle of free tools that you can use to build and publish your website in minutes. Straight from your cpanel, you are able to install website builders like WordPress, Joomla, Drupal and many other cms for any kind of websites. You can also use Africa Hosting site builder software. We are able to offer free advise on this going forward.
Do I need sign a binding contract?
Not at all. All our hosting plans are free of binding contract. We do not want to stall your progress instead we are here to assist you grow. Once you fee you have the need to cancel your hosting with us, you are absolutely free to do so without consequences.
Do you offer any custom hosting packages?
All our hosting plans are pre-defined. You have the choice of upgrading your plan any time. Upgrades are done immediately and do not affect your hosting. We can provide custom plans based on requirements.
Do you provide SSL support for Websites?
If a customer wants his website to be hosted with SSL We provide SSL certificate Installation and support only on our hosting services .We will provide the complete support from purchase. With a SSL certificate you can have a secure encrypted website. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
What are your payment policies?
All accounts are set up on a prepay basis. All monthly or yearly options must be paid in advance. Although Africa Hosting reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payments are accepted by Internet Bank Transfers/ Cheque/ Cash deposit to our bank a/c for customers in South Africa. For customers outside South Africa, Payments are accepted through Paypal Secure Payments.
Africa Hosting Company reserves the right to suspend other services until the outstanding debit if any is cleared. The customer is responsible for all payments owed on the account from the time it was established to the time that the customer sends a written cancellation request.