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Frequently Asked Questions

How does web hosting works?

When you pay an internet services providing company such as Africa Hosting to put your files on the company’s  webserver, you’re buying what we hereby referred to as web hosting. The company will then create a webspace storage where your website files will be stored and served onto the internet. Where they can be found through an internet browser like google, bing etc and accessed worldwide.

What kind of hosting package do I need?

This is mainly based on your professional, personal or business needs. If you are a personal blogger, professional like doctors, accountant, lawyers, creative agency, small size school, small-medium business etc, you can choose any of our available hosting packages depending on the size of website files you has or hope to publish. We are able to advise you on this during pre-sale discussions.

Can I host multiple domains on my account?

Yes. Sure you can. Most of our hosting plans allows you to host multiple domain names and unlimited subdomains.

What is free domain registration?

Free domain registration is when Africa Hosting help you register your domain name for free. This offer is a mostly a promotional offer at different times. It is often offered to costumers who purchased a hosting plan and make an annual payment once instead of monthly payment.

How do I transfer my websites to your server?

This is easy. Just send us a transfer request with your former host details including website details and we will be in touch with your former host to initiate the transfer process. And all our hosting transfers are free.

What software can I use to build my website?

With all our hosting packages comes with bundle of free tools that you can use to build and publish your website in minutes. Straight from your cpanel, you are able to install website builders like WordPress, Joomla, Drupal and many other cms for any kind of websites. You can also use Africa Hosting site builder software. We are able to offer free advise on this going forward.

Do I need sign a binding contract?

Not at all. All our hosting plans are free of binding contract. We do not want to stall your progress instead we are here to assist you grow. Once you fee you have the need to cancel your hosting with us, you are absolutely free to do so without consequences.

Do you offer any custom hosting packages?

All our hosting plans are pre-defined. You have the choice of upgrading your plan any time. Upgrades are done immediately and do not affect your hosting. We can provide custom plans based on requirements.

Do you provide SSL support for Websites?

If a customer wants his website to be hosted with SSL We provide SSL certificate Installation and support only on our hosting services .We will provide the complete support from purchase. With a SSL certificate you can have a secure encrypted website. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

What are your payment policies?

All accounts are set up on a prepay basis. All monthly or yearly options must be paid in advance. Although Africa Hosting reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payments are accepted by Internet Bank Transfers/ Cheque/ Cash deposit to our bank a/c for customers in South Africa. For customers outside South Africa, Payments are accepted through Paypal Secure Payments.

Africa Hosting Company reserves the right to suspend other services until the outstanding debit if any is cleared. The customer is responsible for all payments owed on the account from the time it was established to the time that the customer sends a written cancellation request.

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