Frequently Asked Questions

What is a Virtual Private Server (VPS)?

Using virtualization software, physical servers are partitioned into multiple ‘virtual’ servers where each virtual server acts like an individual dedicated server. Virtual Servers can run their own operating systems which means that each system can be administered independently – including system re-boot.

A Virtual Private Server (VPS) is one instance of a Virtual Server. It has its own operating system, applications and data which are all isolated from all other data that resides on the physical server. A Virtual Private Server can enable you to leverage the benefits of dedicated servers at a fraction of the cost.

What are the benefits of using VPS?

You can take advantage of the numerous benefits of VPS:

  • Increased Security
  • Improved reliability
  • Ease of use
  • Lower total cost of ownership
  • Outstanding ‘flexibility’

You can install you own operating system / version, you can add and remove software applications at will and you can modify you environment for optimum performance. A VPS allows you to customize your users’ experience which, in turn, can be used as a competitive advantage.

Who should use VPS?

As business, web traffic, increases, overall performance can be compromised. Any business owner who anticipates growth should consider a VPS. Any business owner who needs specific / custom applications installed on their server, but is not able or willing to fund the purchase and maintenance of a dedicated should consider a VPS.

What is the difference between a VPS and a Dedicated Server?

A Virtual Private Server is a partition on a physical server. The physical server can be divided into numerous virtual partitions which, in turn, will distribute the cost and overhead between the virtual servers. Because the cost of the physical server is essentially shared between the VPS’s, the servers that are typically used in a VPS environment have greater performance capabilities and greater capacity than dedicated servers. For most small business owners the cost of a comparable, dedicated, server is overbearing.

Difference between a Virtual Server and a Reseller Server?

Some hosting providers offer reseller hosting plans that give users the capability to manage e-mail, FTP and multiple domains. These Reseller Server plans are popular with small business owners who are managing many domains.

These plans, however, fall short if you want to install a software application or if you need to use a specific version of an operating system or a database. With VPS, you can, via remote, desktop administration tools, install and update software applications and operating systems.

Do I get a dedicated IP address with my VPS account?

Yes. With your own dedicated IP address you can run your own web, e-mail and FTP servers. You can also improve their SEO performance by having a dedicated IP address.

Are the VPS servers and software scalable?

Yes, absolutely. If you are anticipating growth you should consider the use of a VPS. The capabilities and the capacity of a VPS can easily be increased to meet your needs.

If you are fortunate and experience significant growth, the applications and data that reside on your VPS can be easily moved to larger and / or to additional servers. Mirroring and load balancing servers are key capabilities of VPS’s.

How do I transfer my websites to your server?

This is easy. Just send us a transfer request with your former host details including website details and we will be in touch with your former host to initiate the transfer process. And all our hosting transfers are free.

Are Virtual Private Servers secure?

Yes, when operating in a shared hosted environment, even with all the appropriate security measures, breaches in security can occur.

The level of security increases significantly when you upgrade to VPS’s. Each VPS is isolated via virtualization software which keeps all data, applications and processes safe and secure in its own virtual environment.

How Reliable are Virtual Private Servers?

Virtual Private Servers are private, isolated, environments. You can rest assured that your server and your data will not be affected by other users’ code. This benefit is especially important when mission critical web applications are being deployed.

You can easily back up both your data and your applications. You can essentially save the ‘state’ of your VPS and, in turn, guarantee reliable services to your clients.

How customizable are Virtual Private Servers?

Yes, absolutely. You can use your VPS to host unlimited domains, you can install applications with root-access capabilities and you can resell hosting services. With these capabilities, you can indeed customize your overall computing environment.

Is VPS easy to use?

With the use of remote desktop access, you can easily manage your VPS. You can add and delete software / data to and from your VPS and you can optimize performance, scalability and throughput.

Is VPS more or less expensive than dedicated servers?

Virtual Private Servers come out on top when compared to either reseller hosted servers or dedicated servers. Dedicated server users pay, by far, more money to obtain the server performance and capacity that they can get from a Virtual Private Server solution. We leverage economies of scale to provide best of class hardware and software solutions.


Do you offer any custom hosting packages?

All our VPS hosting plans are pre-defined. You have the choice of upgrading your plan any time. Upgrades are done immediately and do not affect your hosting. We can provide custom plans based on requirements.

Do you provide SSL support for Websites?

We provide SSL certificate Installation and support services .We will provide the complete support from purchase. With a SSL certificate you can have a secure encrypted website. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

What are your payment policies?

All accounts are set up on a prepay basis. All monthly or yearly options must be paid in advance. Although Africa Hosting reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payments are accepted by Internet Bank Transfers/ Cheque/ Cash deposit to our bank a/c for customers in South Africa. For customers outside South Africa, Payments are accepted through Paypal Secure Payments.

Africa Hosting Company reserves the right to suspend other services until the outstanding debit if any is cleared. The customer is responsible for all payments owed on the account from the time it was established to the time that the customer sends a written cancellation request.

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